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Delivery Policy

Our delivery charges are as follows

Minimum Order

Fixed Delivery charge

   

£50 and above

Free

   

 

Bombay Basket provides delivery all over the UK. We use our own delivery drivers for parts of the London area (North London and East London) whereby customers can reserve their own delivery time slot. For all other areas across the UK, we use a panel of reliable courier services that complete the delivery on our behalf on a next working day basis. We are able to send most perishable items using our courier services and we use special packaging to secure frozen items to ensure that they are received in their frozen state when they reach your home.

If there is no one at the property to accept the delivery at the point that our driver arrives, we will refund the cost of goods but a £2.99 charge will apply in all cases, regardless of your order value. The refund of goods will take up to 10 working days to process and will be paid back to the card that was used during the original purchase.

Once your order is completed, you will not be able to amend your delivery time. If you need to change the delivery time, your order will need to be cancelled by contacting [email protected] and you should quote your name, order reference number, contact number and home address in the email. If you cancel your order on the day of your delivery, a charge of £2.99 will be applied as the order would have already been dispatched. If you cancel your order before the day of your delivery, no charges will be applied and a full refund will be processed within 10 working days, payable back to the card that was used during the original purchase.